FAQ's

Below are a list of our wonderful client's most frequently asked questions. If you can't find an answer to your question, please Contact Us.

We ship worldwide. For full information on shipping costs and delivery times please visit our Shipping Policy page.

For full information on shipping costs and delivery times please visit our Shipping Policy page.

We are located all over the world and have warehouses in multiple countries including Melbourne, Australia and California, USA.

Once an order has been placed your item will automatically be ordered and shipped as soon as possible. Therefore we are only able to cancel orders within 12 hours of your order being placed. Unfortunately we are unable to cancel orders that are requested after this time period. If you would like your money refunded you must send the product back to us once you receive it. 

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you.

Use this text to answer questions in as much detail as possible for your customers.

We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are for any reason not satisfied with the quality of your product. We want to provide a risk-free shopping experience and trust our customers not to take advantage of us on this offer. Please refer to our Refund Policy for further details. Please note that sale items are non-refundable. 

If you have any questions that are not on this FAQ page, reach out to us through the "Customer Service" page.

Poly Gel nails are the easiest and simplest way to achieve long, beautiful Gel nails at home. Taking only 20 minutes to apply a full set, the kit has been designed for self application at home. Please watch our tutorial video to see just how easy they are to apply and if you need any help, our customer service team are available via chat to answer any questions you may have!

Gel Bae Poly Gel Nails are the same strength as Gel nails that you would have applied at a salon. Strong, yet flexible Gel Bae nails will give you 3 - 4 weeks wear before having to be replaced due to your own nail growth.

Whilst Gel Nails and Acrylic Nails look pretty similar once attached the main benefit of Gel over Acrylic is that Gel nails are more physically flexible which means that they do not break as easily as acrylic nails. In fact they gently bend which means no more broken nails.

Gel Bae Poly Gel Nails are easy to remove by using our Gel Soak Off solution. You can also soak your nails in acetone or ethanol for 10 minutes to help weaken the gel before peeling off safely.

Gel Bae Polygel is non toxic and safer to use than acrylic. It is also a non levelling product which means no more nasty filing down of your nails. Gel will in fact make your natural nails thicker and stronger than ever before.

Gel Bae Pty Ltd is a 100% Australian Owned company located in Williamstown, Victoria - Australia.